PURE is 15 years old so what have I learned?…

It’s 15 years since I started PURE. I worked out I have probably spent roughly 30,000 hours working on PURE. If it takes10,000 hours to master something, I must be a super-expert by now! At this special milestone, I have reflected on 15 things I have learned about business, life and myself through the journey …

Reducing absence: What can you do to reduce sickness days and absenteeism in your spa?

Staff absence is a significant problem for any employer.  In the UK alone, it is estimated that staff sickness costs businesses around £16 billion per annum. So, what can be done to tackle this issue?  Are there things we can do to improve staff absence rates? You will never eliminate staff absence, but I believe …